FAQ

Our store

 Gemelli is an alternative fashion boutique, a brainchild designer and visualist Aviram Gershon.

Gershon’s has turned to fashion as a means to reach out to people around the world and share with them his vision and love of freedom. 

“Gemelli” is an Italian for Gemini – Gershon’s star sign and a part of his concept. “Each of my items has a “twin” out there, just like each one of us.” – Gershon explains.

“I find inspiration in nature, in the great outdoors and in Mediterranean life-style” – he goes on to say. “I just want to share with other  people all over the world what I love the most”.

GEMELLI does not have a stock of copies, only one piece of each piece.

Aviram Gershon currently lives and creates in Tel-Aviv.

Learn more about  GEMELLI.

 

What’s my ring size?

To find your ring size, follow these tips:

• Remember that your left and right hands may be different sizes so be sure to measure the finger the ring will be worn on most.
• Measure when your hands are warm, not cold. For best results, measure a few times in the middle of the day.
• Ensure you also measure your knuckle so the ring will slide over it.
• Please be aware that rings with a wide shank may have to be ordered in a larger size than normal.
• Mens Tungsten rings cannot be resized

If it’s a surprise, ask your their friends or family if they know her finger size, borrow one of her rings (from the correct finger) and use the ring measurements to determine the correct ring size.

 

 

 

What is the GEMELLI Diamond Promise?

Diamonds mean many things in life – a promise, an investment, an heirloom, a token of our most precious memories. We want you to feel confident that the diamonds you select today will be there for all your tomorrows. It’s our promise that through all of life’s changes, our commitment to you will stay the same.

We offer, free of charge:

• We will replace any diamond covered by our GEMELLI Lifetime Diamond Warranty if it chips, breaks or is lost from its original setting during normal wear. This includes labour and materials for setting the replacement diamond.
• We provide a GEMELLI of Authenticity that guarantees your diamond is a natural diamond with each of the characteristics outlined in the certificate. The Certificate of Authenticity also guarantees the metal content to be the stated purity.
• We partner with the ISRAEL Diamond Grading Laboratory to give you an Independent Diamond Certificate so that you can understand your diamond’s individual characteristics.

What is GEMELLI diamond sourcing policy?

The story behind your diamond begins long before you see it sparkle. Because it’s as important to us as it is to you, we’re committed to ensuring that our certified diamonds are conflict-free. We purchase them only from sources we know and trust - which means your diamond will make you feel as good as it looks.

 

What services do you offer instore?

• Custom design services so that your jewelry reflects you
• Financing and credit options for flexible purchasing
• Lifetime services available through our Professional Care Plan
• Gift cards for your convenience
• Valuations with insurance replacement specialists

GEMELLI expert, contact us on call +972546675855 or email GEMELLILINE@GMAIL.COM.

How do I subscribe to your newsletter?

Simply enter your email in the space provided at the bottom right of every page on the site, and click ‘Join’. If you create an account with GEMELLI you will also be automatically included on our mailing list, unless you choose to opt out. Creating an account will also allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

How do I unsubscribe from your newsletter or emails?

Simply click the ‘unsubscribe’ link at the bottom of any of our emails, or email GEMELLILINE@GMAIL.COM and request removal from our mailing list.

Can I purchase an extended warranty?

The GEMELLI PRO PLAN offers you peace of mind protection on your valued purchase. Professional Care plans are available in both three (3) year and lifetime packages.

FOR MORE INFO SEND MAIL TO GEMELLILINE@GMAIL.COM.

How can I provide feedback?

We’d love to hear your feedback about our website, stores, staff and products. You can provide feedback by emailing GEMELLILINE@GMAIL.COM, or quickly provide feedback by Facebook @gemellionepiece.

 

What does carat mean?

A carat is the unit of measurement used to measure the weight of diamonds and other gemstones, as well as the purity gold.

When referring to rose, white or yellow gold, the number of carats tells you how much metal is in a particular piece, as a percentage. Pure gold, for example, is designated 24 carat, while 10 carat gold is around 41.6 per cent gold.

At GEMELLI, we make it easy for you to tell whether we are talking about diamond carats or gold carats – carat will always be spelled out when referring to a diamond, while ‘ct’ will be used for gold.

What does it mean when a pearl is ‘cultured’ and ‘freshwater’?

Cultured freshwater pearls are humanity’s work at duplicating what nature first started. A “seed” – typically a round bead made of mother pearl is inserted into the freshwater mollusc. After three years, you have a pearl!

 

Are your gemstones enhanced?

All of our gemstones are natural unless specifically stated in the product title and product description.

Do you sell Gift Cards?

Unfortunately Gift Cards cannot be purchased online.

 

Can you do engravings?

No, unfortunately we do not offer an engraving service.

 

PRODUCT REVIEWS

How do I see what other people have said about a product?

You can see other’s reviews by visiting any product page. You can also easily see a products star rating by hovering your mouse over any product as you are browsing the site.

How do I submit a review?

To submit a review, ensure you are signed in and then click on ‘My Account’ at the top of the site. Once in your account, click ‘My Reviews’ and you will see a list of purchased products. From here, you can view the product, as well as click ‘Review Now’ to submit your review. If you have already reviewed the product, you can see the star rating you gave it, or click on ‘View my Review’ to check what you said.

What information do I need to provide?

The review process is completely anonymous; all we ask is for you to provide:

1. Overall rating (out of 5)
2. Quality (out of 5)
3. Appearance (out of 5)
4. Would you recommend this to a friend?
5. Review summary (a few words to describe your experience with the product)
6. Your review
7. Gender

Got any writing tips?

When writing your review, please consider the following guidelines:

• Keep your review focused on the product
• Avoid writing about customer service; contact us on call +972546675855 or email GEMELLILINE@GMAIL.COM
• Refrain from mentioning competitors or the specific price you paid for the product
• Do not include any personally identifiable information, such as full names

When will my review be published?

It usually takes a few days for your story to be moderated and published. On submission you will receive an email confirmation. Once your review has been posted, you will receive a second email confirming that it has been accepted, including a link to your review. If we can’t post your review you’ll also received an email notifying you of this.

GEMELLI edit my review?

Content submission will not be edited by GEMELLI. This includes submissions that include personal information, such as full names of people who are not public figures, phone numbers, specific physical addresses or email addresses.

How do I edit my review?

Once you have submitted your review you cannot edit it.

 

CHARM BUILDER

What is the Charm Builder?

Building a coordinated charm collection takes planning! With our Charm Builder, you can create your own unique charm bracelet with just a few clicks of your mouse.

Once you have a design you are happy with, you can purchase it there and then, add the charms to your Wishlist to come back later, or print out your design and share it with friends and family so they know exactly what you want.

How do I create my design?

Building your perfect bracelet is as easy as one, two, three!

1. Choose a bracelet to begin. Captured Moments bracelets are available in 10kt gold, sterling silver, diamond set and leather combinations.
2. Add some charms and spacers to create your unique look. There are over 500 charms to choose from, so there are countless ways to personalise your bracelet.
3. Include a safety chain and stoppers to keep your bracelet and charms secure. Stoppers are also great for giving charms with extra special meaning the space they deserve.

To select a bracelet or charms, hover over the one you want and click ‘Add’. Once you have added charms, you can drag them around the bracelet to change the order, or click on each one and select ‘Copy’ to duplicate, or ‘Remove’ to delete it.

You can see the price and charm listing to the right of your bracelet. It will update as you add and remove charms so you know exactly how much your design is going to cost.

I don’t know where to start?

With so many combinations of charms to choose from, it can be hard to know where to start. That’s why we’ve created some premade bracelets using popular charms and colors, to help you start your unique collection.

If you want to create a completely unique look, try these tips as a starting point:

• Keep to just one or two colors  
• The eye likes symmetry. Try choosing a charm to centre your bracelet around and add charms in twos – one on either side of the central one.
• Choose charms to represent special moments in your life. Whether it’s the an occasion, a secret, a milestone, or a personal achievement, there’s a charm to capture it perfectly.

Of course there are no hard and fast rules for creating a Captured Moments collection. If you like it, go with it! The beauty of Captured Moments is that you can keep adding to your bracelet, or changing it, so that it always stays as unique as you are.

Do I get a discount for buying multiple charms?

Some of our suggested bracelets are available at a special price. Adding to this will not affect the price of the original design, but if you choose to remove one or more charms from the suggested design, the price will revert back to retail prices.

You can see the price and charm listing to the right of your bracelet. It will update as you add and remove charms so you know exactly how much your design is going to cost.

If you’re looking for outstanding value for money, try one of our designs, which can be purchased outside the Charm Builder.

I’ve completed my design, now what?

Now that you’re personalized your design, you have a few options:

1. Buy your bracelet: You can see the price and charm listing to the right of your bracelet. Underneath, click ‘Add to Bag’ and proceed to the checkout to buy your bracelet.
2. Print it out: You can print copies of your newly designed bracelet and take it into your nearest store, or give a copy to family and friends.

 

PRIVACY & SECURITY

How secure is my credit card and personal information?

Your security while shopping online with GEMELLI is extremely important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.

How do you deal with my personal information?

We want your online and instore experience to be enjoyable and we take care to respect your privacy when you visit our stores and our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our website and our stores again, and maybe even tell your friends about us.

At Michael Hill Jewellers, we are bound by the Privacy Act 1988 (Cth) and the National Privacy Principles, which govern the way private sector organizations collect, use, keep secure and disclose personal information. This privacy policy applies to personal information collected by us. It includes information on how Michael Hill Jewellers collects, uses, discloses and keeps secure, individuals' Personal Information. It also covers how Michael Hill Jewellers makes the Personal Information it holds available for access to and correction by the individual.

Generally, we use the information we collect about you for two purposes: to facilitate your order and to create a better, more personalized experience for you.